Choose Where To Go Next

striped-background-card
Why MultiBank
Why MultiBank
striped-background-card
Account Funding
Account Funding
striped-background-card
Support
Support

Want to get started?

Join MultiBank Group
rocketrocket
background-imgbackground

Have any issues with your account?

Please use the options below to troubleshoot your question. Accurately selecting your specific question from the drop-down lists below will enable us to provide you with a timely response.

Contact UsSupportComplaint & FeedbackCareers

[email protected]
We accept:
Privacy PolicyCookie PolicyTerms & ConditionsWebsite DisclaimerRisk WarningSwap-Free Agreement
Copyright © : 2005-2026 MEX Group Worldwide Limited. All rights reserved. MultiBank Group is a registered trade name of MEX Group Worldwide Limited. 99 Queens Road, Central, Hong Kong. MultiBank Exchange is the trading name of MultiBank Forex Exchange Corporation incorporated in California, USA with Company No. 3918038.
High Risk Investment Warning: Trading foreign exchange and/or contracts for differences on margin carries a high level of risk, and may not be suitable for all investors. The possibility exists that you could sustain a loss in excess of your deposited funds. Please refer to specific risk warning for each regulated entity during the account opening process.
AE: 600-575-250Contact Us
Log in
Become an IB
Start Trading
About
Why MultiBankGlobal PresenceRegulationsSecurity of FundsMilestonesAwardsCompany NewsSponsorshipCareers
Products
ForexMetalsSharesIndicesCommoditiesCryptocurrencies
Platforms
MT4 PlatformMT5 PlatformWeb Trader MT4Web Trader MT5Social TradingMB TraderDownload Center
Accounts
Compare AccountsStandardProECNIslamic AccountAccount FundingWithdrawalsAccount Forms
Promotions
BonusesMission Center
Tools
Trading ToolsTrading ConditionsTrading Hours & Holiday NoticeCFD Expiration DatesMT5 Quick Start GuideEconomic CalendarContract SpecificationsSwap-free PolicyDividends
Partnership
Introducing BrokersFranchise ProgramInstitutional Liquidity OfferingCPA Affiliate ProgramExplore our Institutional Offering
Blog
Support
Contact UsComplaint & Feedback
English
English
Français
Français
Español
Español
Português
Português
Deutsch
Deutsch
Italiano
Italiano
Русский
Русский
ไทย
ไทย
العربية
العربية
Việt Nam
Việt Nam
简体中文
简体中文
繁體中文
繁體中文
Behasa Melayu
Behasa Melayu
Türkçe
Türkçe
English
English
Français
Français
Español
Español
Português
Português
Deutsch
Deutsch
Italiano
Italiano
Русский
Русский
ไทย
ไทย
العربية
العربية
Việt Nam
Việt Nam
简体中文
简体中文
繁體中文
繁體中文
Behasa Melayu
Behasa Melayu
Türkçe
Türkçe

Open an account now to get started!
Start Trading
Become an IB
Log in
AE: 600-575-250Contact Us
Register Now
Start Trading
Become an IB

Personal Information

Query Details

Select your platform
Select the topic of your query
Select the subtopic of your issue

Complaint Information

Attachments

Upload Attachments

Drag and drop or click to upload your documents

Accepted file formats: .jpeg, .jpg, .png .pdf | Maximum file size: 5 MB

Notes:

Please be sure to attach any supporting documents, screenshots or images that further support your complaint to [email protected].
Please also detail the preferred method of communication.

By clicking submit I confirm that I have read, understood and agree to the terms set out in the MEX Atlantic Risk Disclosure Statement, Electronic Trading Terms and Client Agreement.